Good Customer Service in Contracting

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Restoration Specialists

Since 1972, Restoration Specialists has helped Florida homeowners to rebuild after fire, flood, and other disasters. Serving clients in such communities as Brooksville, Gainesville, Lake City, Lecanto, Leesburg, and Ocala, Restoration Specialists prioritizes customer service and is committed to completing each project to the client’s satisfaction and by the client’s deadline.

In the contracting industry, good customer service means exceeding all client expectations. The contractor must meet all deadlines and stay within the budget while simultaneously offering added value services free of charge or at a low cost whenever possible. Even small additions to the service offered can help a client feel valued.

Similarly, contractors committed to strong customer service will leverage their industry acumen to help clients get the most out of their budget. This requires the contractor to determine the client’s overall goals for the project, which the contractor can then use to define the action steps necessary. The contractor then knows what needs to be done and can continue to communicate with the client as his o her team completes these steps.

Awareness of goals and action steps can also help a contractor to determine what else he or she can do to exceed expectations. If the process involves leasing to potential renters, for example, the contractor can take extra time to clean up more thoroughly on that day and present a more polished project. This type of anticipation can be highly effective in helping the client to see that the contractor goes above and beyond expectations.


Soot and Smoke Damage after a House Fire

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Soot and Smoke Damage

Operating in Brooksville, Gainesville, Leesburg, Lake City, Ocala, and Lecanto, Florida, Restoration Specialists provides quality services for homeowners looking to restore or remodel their homes. For instance, Restoration Specialists helps with cleanup in the event of a fire.

In addition to flames, soot and smoke can cause a great deal of damage in a house fire. This damage can become very costly, and the longer the parts of a home that are exposed to smoke and soot go untreated, the less likely they can be saved.

Acid in soot can cause discoloration to appliances and other items within the first few minutes of exposure. For instance, plastic items often turn a shade of yellow. In the case of very porous substances like marble, even small amounts of exposure can cause permanent damage.
As minutes turn into hours in the aftermath of a fire, the deterioration continues. For instance, grout and fiberglass items in bathrooms will often turn color, as might the finishes on expensive pieces of furniture or the tops of kitchen counters. Walls, metal fixtures, flooring, and upholstery may also become stained, and this damage may not go away. As hours turn to days and weeks, the chances of recovering an item or easily restoring a space go down greatly. Therefore, be sure to contact qualified specialists experienced in emergency restoring as soon as possible in the event of a fire emergency.

Why a Renovation Specialist Makes a Good Choice Following a Disaster

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Restoration Specialists

Headquartered in Ocala, Florida, Restoration Specialists provides quality repair, restoration, and damage control services to customers throughout 19 counties in the state. Specializing in emergency services in such locales as Brooksville, Gainesville, Lake City, Lecanto, and Leesburg, Restoration Specialists employs construction professionals who take pride in their work.

Following fire, wind, water, or other forms of damage caused by a natural disaster, it is important to find the right contractor. A professional will be able to properly assess the extent of the property damage and provide an expert opinion regarding the best way to repair, restore, or manage the damage.

Your homeowners’ insurance company does not make the final decision on which contractor you must use. The contractor must be a good fit for you. Strive for a contractor who specializes in restoration services. They know the language of the insurance companies and are familiar with the particular types of damages following a natural disaster and how to address them.

Preventing Sewage and Flood Damage to Your Home

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flood damage

Restoration Specialists is a general contractor based in Ocala, Florida. They also serve cities such as Leesburg, Brooksville, and Lecanto through their satellite offices. Restoration Specialists offers many services related to reconstruction, like dealing with sewage and flood damage.

Some homes are situated in areas that are subjected to periodic flooding or where sewage backups usually occur. In order to prevent or minimize the impact of the danger and damage of such events, owners must take immediate action to reinforce their foundation and walls.

To prevent flood water from seeping into a house, make sure to waterproof the foundation and seal any cracks found in the floors or walls. In case of sewage backups, owners can ask the town hall or city sewer authority for permission to install a shut-off valve that will prevent the main sewer line from surging into their home’s sewage system.

If prevention fails, owners can take steps to improve their home’s utilities so they can act quickly in case water and sewage seeps into the lower levels of their homes. Water pumps are useful in removing water in basements and sunken areas of the house. Gutters and downspouts should also be directed away from the foundation, preferably towards a downslope or an area that won’t lead back to the house.

Water and Moisture Damage: What to Look for


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Water Damage

Restorations Specialists offers a long list of services that are designed to help home and business owners in the event that their property sustains damage due to fire, wind, or water. Headquartered in Ocala, Restoration Specialists has offices in other locations around Florida, including Gainesville, Brooksville, Lake City, Leesburg, and Lecanto.

It’s important to be able to spot the signs of water damage, in order to know when to call in the experts. Examples of possible water damage include rotting wood, plant growth, rust, delamination on materials like plywood, strange or offensive odors, and many more.

Other areas to look for water damage are the roof, walls, drains, and gutters. Missing or eroded shingles are a sign of roof damage. Holes and cracks in walls are also a cause for concern. Clogged drains and gutters can also cause water damage along different areas of the house.

Preventing Water Damage in Homes

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Restoration Specialists

Since 1972, Restoration Specialists has been helping clients remodel and repair their properties after incurring damage from fire, wind, and water. Restoration Specialists is based in Ocala, Florida, with several branches in Brooksville, Gainesville, Lake City, Lecanto, and Leesburg.

Water damage is common in homes, especially in locations with harsh weather. In order to lessen the chances of sustaining water damage during storms and floods, homeowners should take the following steps to prevent irreparable damage to their houses:

1. Repair leaks and cracks—When water enters the home, it can lead to mold and fungi formation, rusting, and excessive moisture.

2. Practice regular maintenance—Always clean the exterior and interior of the house. Make sure to keep everything well maintained and hire a professional to repair any damage immediately.

3. Have the property inspected regularly—The best way to prevent or lessen water damage is to have an expert look at what needs to be done.

4. Refinish and reseal walls regularly using correct materials—Modern walls are designed to protect homes from water damage. However, poorly constructed walls that are rarely maintained may allow excess moisture to enter the house.

Soot Damage Requires Immediate Professional Attention

Established in 1972, Restoration Specialists has more than 40 years of experience in the construction industry. From its base of operations in Ocala, Florida, Restoration Specialists serves many local communities throughout North Central Florida, including Brooksville, Gainesville, Lake City, Lecanto, Leesburg, and others. Among other emergency repair and remediation services, the company has specific expertise in cleaning up soot damage.

According to the Institute of Inspection Cleaning and Restoration Certification, soot residue settles into property and furniture immediately and can cause permanent discoloration of porous materials. However, individuals should not attempt to wash walls, furniture, or other items without professional assistance since the wrong cleaning techniques can exacerbate damage. For damage caused by furnace issues, property owners can change furnace filters and gently brush loose soot from upholstery or carpets.

If left untreated, soot damage can harm surfaces permanently. In that case, replacing damaged property may be the only viable option. To avoid lasting problems, property owners should seek licensed and qualified professionals with deep expertise in soot removal and property restoration as soon as possible.